Right of withdrawal

(Consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to either their commercial or independent professional activities.)

Cancellation Policy

Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day,

– on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided you have ordered one or more goods as part of a single order and these are delivered uniformly;

– on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided you have ordered several goods as part of a single order and these are delivered separately;

– on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, provided you have ordered a product that is delivered in several partial shipments or pieces;

– on which you or a third party named by you, who is not the carrier, have taken possession of the first goods, provided goods are delivered as part of a regular delivery over a fixed period.

To exercise your right of withdrawal, you must inform us (Altruan GmbH, Morolding 6, 84323 Massing, Phone No.: 08724285960, Email Address: info@altruan.de) by means of a clear declaration (e.g., a letter sent by post or an email) about your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (except for additional costs arising from choosing a different type of delivery than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment.

We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You bear the direct costs of returning package-shippable goods as well as the direct costs of returning non-package-shippable goods. The costs for non-package-shippable goods are estimated at a maximum of approximately 50 EUR.

You only have to pay for any diminished value of the goods if this diminished value is due to handling other than what is necessary to ascertain the nature, characteristics, and functioning of the goods.

Exclusion or premature expiration reasons

The right of withdrawal does not exist for contracts

– for the delivery of goods that are not prefabricated and for the production of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
– for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded;
– for the delivery of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and whose current value depends on market fluctuations over which the entrepreneur has no influence;
– for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

– for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery;
– for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
– for the delivery of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.

Sample withdrawal form

(If you want to revoke the contract, please fill out this form and send it back.)

– To Altruan GmbH, Morolding 6, 84323 Massing, Email address: info@altruan.de :

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
  the provision of the following service (*)

– Ordered on (*)/ received on (*)

– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notified on paper)
– Date

(*) Delete where inapplicable.