Receive your incontinence products on prescription
In Germany, about 10 million people are affected by incontinence - a topic that affects many but is often not openly discussed. The causes are diverse, and even younger people can already experience symptoms. But don't worry, you are not alone. With the right incontinence products, you can continue to live your everyday life carefree and self-determined. Did you know that you can receive incontinence products on prescription? If you have a care level, you also have the option to order a free care box worth 42 euros once a month. Find out here how you can redeem your prescription with us and what other benefits you can take advantage of!
This is how the prescription billing works
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Receive prescription
You have already received a prescription for absorbent incontinence products from your doctor. Check it for completeness.
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Get in touch
Contact us - we will send you a free envelope to send your prescription back to us for free.
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Check & return prescription
Send the prescription back to us in the received envelope. We will handle the processing with your health insurance.
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We call you
After receiving your prescription, we will contact you to discuss costs, your product preferences, and delivery details - with a free sample upon request.
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Approval & product release
After your feedback, we forward the prescription to the health insurance. If there is a co-payment, you will receive an invoice, and then delivery begins.
Contact us now!
Do you have questions or would like to redeem your prescription? Our team is happy to help you - quickly, personally, and uncomplicated.
Prescription for incontinence products - Here's how it works
If you suspect you have bladder weakness or another form of incontinence, the first step is an appointment with your family doctor or a specialist practice such as urology or gynecology. There, it will be clarified whether there is a medical necessity - and if so, a prescription for absorbent incontinence products can be issued.
Statutory health insurance usually covers the costs for products that are part of a necessary supply. If you want products with additional comfort or special features, an economic co-payment (WAZ) may be required.
A prescription can be issued for a specific period, such as a month or a quarter - for long-term needs, even as a permanent prescription for up to twelve months. If your insurance works with us, you can easily redeem your prescription with us - we take care of the billing and deliver your products reliably to your home.
What must be on a prescription for incontinence products?
To ensure your prescription for incontinence products is correctly issued, the following information should be included:
- Diagnosis: Urinary incontinence or urinary and fecal incontinence
- Product type: Absorbent incontinence products
- Supply period: Either for one month or as a permanent supply
This information allows your health insurance to cover the costs. Your doctor should not specify specific products, only the type of product. You are welcome to discuss the selection of suitable products with our specialist advisors. As a contract partner of the health insurance companies, we take care of your supply.
Your prescription in good hands – send it in postage-free now!
You want to conveniently send your prescription to us, but don't have a printer at hand or want to save the effort with postage? No problem – at Altruan we make it easy for you!
With our free prepaid envelope service, you can send your prescription to us easily and postage-free by mail.
Whether at home, in the office, or on the go – with the prepaid envelope you send your prescription safely and conveniently to us without additional effort. Fast, reliable, and completely free of charge.
Which products does the health insurance cover?
The health insurance covers the costs for medically necessary incontinence products that are prescribed on a prescription. These usually include absorbent incontinence products like inserts, diapers, and pads that are required for daily use. The exact selection and quantity depend on the diagnosis and individual needs.
It is important that your doctor notes the correct product type on the prescription without specifying specific brands or models. This ensures that the costs for the basic supply are covered by the health insurance.
For products that go beyond the basic medical supply – for example, those with special comfort or additional features – patients may need to make a copayment.
Common signs that may indicate incontinence:
- Involuntary urine loss: Frequent, uncontrolled leakage of urine, especially when coughing, sneezing, or laughing.
- Sudden urge to urinate: A sudden, strong urge to urinate that is difficult to control and leads to involuntary urine loss.
- Frequent nighttime urination: Having to get up several times at night to empty the bladder, disrupting sleep.
- Inability to control the urge to urinate in time: Difficulty emptying the bladder before urine loss occurs, especially after long sitting or standing.
- Feeling of incomplete bladder emptying: The feeling that the bladder is not completely emptied after urination, which can lead to repeated urges to urinate.
For more information, feel free to read our blog post on incontinence!
In conclusion, we can say: With the right incontinence care, your daily life remains as uncomplicated as it should be. We make it easy for you to obtain the right products through your health insurance – without any stress. For a detailed step-by-step guide and all the information you need, simply download our PDF. Click on the link and get the complete details.
